‘The right service delivered by the right people in the right place at the right time’
Welcome to Éist Student Counselling and Wellbeing. This website provides information on what we do, how to access the service and also includes information on various issues that can affect students and the support services available in UL and Limerick.
Due to the Covid-19 outbreak, the counselling service will be operating in an online/telephone capacity until further notice (in accordance with our social media guidelines). Drop-in times will be Tuesday and Thursday afternoon (2pm-3pm) for the Summer months, until we resume for the next academic year. If you have any queries please email firstname.lastname@example.org, rather than emailing individual therapists. In order to book a drop-in slot please follow these instructions:
Most of the counselling staff are not employed off semester. Therefore, counselling and cognitive-behavioural support is limited throughout the summer. Should we be in a position to offer such support, this will be provided via phone call or Skype for Business (through you UL email account). Should we not be able to offer support, we will attempt to identify local supports as an alternative.
Our physical service is closed in line with govt. guidelines and UL safety procedures throughout COVID19. If you have any questions, please email email@example.com or phone us on 061 202327 and we will be happy to respond to your query.
It is important to note that due to COVID 19 and remote working, it is not possible to review registration forms and manage risk in the same way as the service does when on campus/ face to face. Given the potential delay between completion of the registration form and contact with a team member, should you feel at risk / suicidal and do not feel that you can keep yourself safe, please contact us on 061 202327 or the crisis liaison mental health team at the University Hospital Limerick (061 301111) or your GP immediately.
Please take note of the numbers below should you need support outside of UL:
· Shannondoc: 1850/ 212999
· A&E dept.for mental health crisis: 061-301111
· The Samaritans: (Free-call) 116123
· AWARE: 1890/ 303302
· Pieta House: 1800 247 247
· Rape Crisis: 1800 311511
· Suicide bereavement support via Pieta House Suicide Bereavement Service: 1800 247 247 / http://suicidesupportandinformation.ie
· Text 50808 is a 24/7 Crisis Text Line where you can engage via text with a trained volunteer - text 'UL' to 50808. For more information on 50808, see https://text50808.ie/
Please feel free to browse our self-help leaflets located in the tabs on the left-hand side of the page. Information on external resources is also available here. Information on child safeguarding can be found in UL Éist's Child Safeguarding Statement, here. This service-specific statement should be considered in the context of the overarching University Child Safeguarding Statement.
As always, we invite you to respond on our Facebook. We post every day and we encourage you to interact with us and each other on these forums. Even with the distance, we are all united!☺
This section provides self-help resources for mental health management during COVID-19. This is undoubtedly a stressful time, with great change imposed on all of us. Many will find the pandemic anxiety-provoking. This is normal. Remember- there are useful strategies and practical/psychological tasks that you can do to reduce stress and anxiety, even in times of crisis.
We also invite you list to our very own guided meditation resource which will help you ground yourself in this moment, reducing stress and helping you to relax If you're interested in taking part in resarch exploring the effect of COVID-19 on students, you are welcome to take part in this online survey which examines this impact on Education, Finance/Accommodation and Wellbeing
UL Éist - Student Counselling and Wellbeing Service is a free and confidential service which is available to all registered UL students. We run a stepped-care model of service which provides low-medium level support within a high-demand environment, tailoring support to the individual. The stepped-care model works by providing the least intensive, yet effective, intervention appropriate to the presenting needs of each individual. Students with high level, intensive needs, chronic difficulties, or entrenched problems can be referred to specialist support services, as determined by their presentation.
A student’s relationship with UL Éist begins with the drop-in service. Here they meet an Assistant Psychologist (AP) for 15-20 minutes. Drop-in runs twice daily during week days (10am - 11am & 2pm - 3pm) and students do not need to make an appointment prior to attending. Students complete intake forms on an iPad prior to meeting with an Assistant Psychologist. Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in. Drop-in permits students the space to express their concerns and emotions. The APs and Clinical Psychologists then work to formulate a support plan, placing the student at the appropriate ‘step’ for their presenting issues and needs within the stepped-care model.
Students may be offered up to four one-to-one cognitive-behavioural support sessions with an AP, giving them a space to work on coping skills and changing of thought processes related to their presentation/concerns. The one-to-one nature of the sessions allows for tailoring of support to the student’s individual needs. The service also provides on-line wellbeing and mental health advice and information.
Students who may not be suitable for cognitive-behavioural support or who prefer to explore their difficulties are placed at step 2 of the model. Here students are offered up to six sessions of talk therapy with one of the counsellors.
In some circumstances, following review and discussion with the Head of Counselling, the student may be offered further sessions. Step 3 comprises of 1-6 additional sessions and a subsequent review.
Should the student require further support they may be directed to a specialist service (e.g. community mental health, rape crisis, drug and alcohol services). In some cases referral to specialist services may be decided at drop-in and in consultation with the Head of Service.
The service is staffed by qualified and experienced Clinical Psychologists, Student Counsellors, Intern/Trainee Psychotherapists, and Assistant Psychologists. Together they provided an extensive array of skill, expertise, and knowledge, equipping them to work with a wide range of personal issues.
First Seven Weeks of UL have made a short video on how to find the counselling service, which can be found here
Contact Number: 061-202327
Email: firstname.lastname@example.org for queries/information related to appointments or I-Grades
Email: email@example.com for specific queries not related to appointments or I-Grades
Location: CM-073 (Opposite the Student Health Centre)
For formal feedback, commendations, complaints about the counselling service use the feedback link on the right-hand side of this page.
Please note, UL Éist do not:
- Provide certificates for attendance
- Extend assignment deadlines
- Give interviews for coursework
To access the counselling service, you need to come to drop-in first. There is no need to make an appointment for drop-in, simply call in during our drop-in hours.
Drop In: 10-11a.m. & 2-3p.m. daily
Please note, intake forms must be filled out no later than 10 minutes prior to the end of drop-in. You will be asked to fill in some demographic details and a baseline screening questionnaire on an Ipad. You will then meet with an Assistant Psychologist for 10-15mins. Occasionally, drop-in gets very busy. It is possible that not everyone will be seen within the drop-in hour. Should this happen, you are welcome to return at the next drop-in time.
Find Us: CM073, Main Building
Contact No: 061-202327
Ger Hanley - Monday 5-6.30pm during term time Email: firstname.lastname@example.org