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IT & Library FAQ`s

IT ISSUES

If you have difficulty logging into your UL account or using ULs IT services, you need to log a call with the ITSS to get your issue resolved. You must log your call online, but they are dealt with quite quickly.

LOG A CALL: Go to www.ul.ie/itss, and follow the instructions. 

ASSISTANCE AND INSTRUCTIONS: ITSS has published a section on their Call Management System (TopDesk) to help students called ‘Remote Study’ which includes instructions and relevant content for students. You can view the remote study information by logging in to TopDesk  https://ul.topdesk.net/ and select the ‘Remote Study’ tile

 

SECURITY – remember ITD or ITSS will NEVER send you an email looking for your UL email username and password, and DO NOT click on links or attachments from senders that you do not recognise (think-before-you-click)

 

TIP: Regardless of your query with regard to UL, a good place to start is www.ul.ie and use its search function as you would google.

Using Skype for Business

https://www.youtube.com/watch?v=JzJae12H580&feature=youtu.be

LIBRARY ISSUES

ACCESS TO E-BOOKS:

Online access to the library’s ebooks and electronic journals is available via ul.ie/library

The Library purchases its ebooks from multiple suppliers and access to ebooks can differ widely across supplier platforms. The Library may provide multiple copies of an ebook, you can always tell from the number of links in the “View Online” section of the ebook’s catalogue record. If downloadable, ebooks are most generally available as PDFs.

 

In general, you can use ebooks for the following periods of time:

 

Length of time

Usage entitlements

Ebook loan expiry

1-day

Read online and/or download; Print single chapters

Your download will expire after 24 hours; ebook will be available the next user

Enhanced access, loans up to 21-days

Read online and/or download; print single or multiple chapters

Your download will expire at the end of the loan period; ebook will be available the next user

Unrestricted access

Download and use for as long as you wish; no print restrictions

You may use your download indefinitely

 

 

FINES: Books on loan will NOT be subject to renewal dates or fines during the campus-closure.

 

ERASMUS /INTERNATIONAL STUDENTS RETURNING HOME:

If you are returning to U.L. in the near future then please do not worry you can bring it back to us then. If you have a friend who can return them to us on your behalf when we re-open you can do that also. You can also leave them at your village reception. We will retrieve them when we re-open.

If it is the case that you won't be returning we would be grateful if you would put the item in the post to us.

Our address is...

Glucksman Library

University of Limerick

Limerick,

V94 T9PX,

Ireland

 

ACCESS TO NEWSPAPERS:

We provide access to past issues of Irish Times directly and other newspapers, such as the Irish Independent and Irish Examiner, via the Irish Newspaper Archive.

https://libguides.ul.ie/az.php?a=i&t=9563

You will be prompted to log-in to access to these databases off-campus.

Students in Irish third level institutions also have access to the digital edition of the Irish Times via https://www.irishtimes.com/subscribe/student/ You'll need to confirm your college I.D. and university to register.

 

ONLINE TUTORIALS FOR LIBRARY RESOURCES:

The library also provides a series of interactive online tutorials to support your learning. These tutorials can be completed in your own time and at your own pace.

 

LIBRARY WORKSHOPS:

We provide the following weekly online tutorials:

  • Sources for your assignments 
  • Citing it Right; an introduction to using Harvard UL
  • Exam prep and study skills
  • Become a search expert

Please consult the calendar of events for information on dates and times.

 

UP-TO-DATE INFORMATION ON COVID-19:

Elsevier has created a COVID-19 Information Centre with expert, curated, free-to-access information on COVID-19 for the research and healthcare communities.

Updated daily, the COVID-19 Information Centre is hosted on Elsevier Connect, the company’s public news and information website. Also available is information typically used by practicing nurses and physicians, plus resources designed specifically for patients and their families.

 

LIBRARY FAQ`S: For a comprehensive list of FAQs please consult the Library website https://www.ul.ie/library/use-library/getting-most-library-website