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Office of the Ombudsman / Office of the Ombudsman for Children

From 1 May 2013, in circumstances where all of the University of Limerick's internal procedures have been exhausted and where a complainant is still dissatisfied, a complaint may be made to either the:

  • Office of the Ombudsman (where complainant is 18 or over)
  • Office of the Ombudsman for Children (where complainant is under 18 years of age/where complaint is being made by an adult on their behalf)

The Office of the Ombudsman/Ombudsman for Children can investigate complaints* about our administrative actions/procedures as well as associated alleged delays or inaction. These Offices provide an impartial, independant and free complaints handling service.

Contact Details:

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
T: 1830 22 30 30 (lo-call) / 01 639 5600
E: ombudsman@ombudsman.gov.ie
W: www.ombudsman.gov.ie

Office of the Ombudsman for Children52-56 Great Strand Street, Dublin 1
T: 1800 20 20 40 (freephone)
E: ococomplaint@oco.ie
W: www.oco.ie

* Certain categories of complaint are excluded from examination by the Ombudsman/Ombudsman for Children (as relevant) and these include where the complaint:

  • Relates to an action which took place prior to 1 May 2013
  • Is made more than 12 months after the action occurred or when the complainant became aware of the action
  • Has been considered internally by the University and where the internal procedures in place include an external review/appeal layer
  • Relates to recruitments/appointments or related terms and conditions (including pensions and benefits)
  • May be considered by the Pensions Ombudsman
  • Is the subject of civil legal proceedings
  • Where the complainant has a statutory right to have the subject matter of the complaint considered by a court by way of appeal, reference or review.

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May Report now available*

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March Report now available*